{"id":610,"date":"2024-05-25T18:55:59","date_gmt":"2024-05-25T18:55:59","guid":{"rendered":"https:\/\/centrosdotorvalle.es\/?page_id=610"},"modified":"2024-05-25T18:57:04","modified_gmt":"2024-05-25T18:57:04","slug":"politica-de-envios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/centrosdotorvalle.es\/?page_id=610","title":{"rendered":"Pol\u00edtica de Env\u00edos y Devoluciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"610\" class=\"elementor elementor-610\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6da36b e-flex e-con-boxed e-con e-parent\" data-id=\"f6da36b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c1929e elementor-widget elementor-widget-text-editor\" data-id=\"4c1929e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p aria-level=\"4\"><b><span data-contrast=\"none\">ENVIOS<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p aria-level=\"5\"><b><span data-contrast=\"none\">Precio y plazo de entrega<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Los gastos de env\u00edo son gratuitos en la pen\u00ednsula para compras con un importe superior a 39\u20ac. Los env\u00edos a las Islas Baleares y Canarias, Ceuta y Melilla tienen un coste de 5\u20ac. Para pedidos con un importe inferior a 39\u20ac se aplican los gastos de env\u00edo est\u00e1ndar:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:375}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Peninsula: 4,90\u20ac.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Ceuta, Melilla, Baleares y Canarias: 9,90\u20ac.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">El pedido ser\u00e1 entregado en un plazo de 1 a 5 d\u00edas laborables desde la confirmaci\u00f3n del pedido. Este plazo puede ser superior en periodos de navidad, rebajas o campa\u00f1as promocionales como el black friday.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:375}\">\u00a0<\/span><\/p><p aria-level=\"5\"><b><span data-contrast=\"none\">Pa\u00edses donde se realizan los env\u00edos<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Actualmente, \u00fanicamente se realizan env\u00edos a Espa\u00f1a.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:375}\">\u00a0<\/span><\/p><p aria-level=\"5\"><b><span data-contrast=\"none\">Env\u00edos a Canarias, Ceuta y Melilla<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Los env\u00edos a Canarias, Ceuta y Melilla pueden estar sujetos a gastos de aduana y\/o importaci\u00f3n adicionales al importe del pedido. Los clientes correr\u00e1n con los gastos de aduana y\/o importaci\u00f3n correspondientes.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:375}\">\u00a0<\/span><\/p><p aria-level=\"4\"><b><span data-contrast=\"none\">FORMAS DE PAGO<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p aria-level=\"5\"><b><span data-contrast=\"none\">Medios de pago soportados<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Tarjetas de d\u00e9bito o cr\u00e9dito emitidas por entidades financieras espa\u00f1olas soportadas por la plataforma de pago segura proporcionada por Redsys: Visa, MasterCard, Maestro.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:375}\">\u00a0<\/span><\/p><p aria-level=\"5\"><b><span data-contrast=\"none\">Condiciones de uso y rechazo de compras<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">El pago de su pedido se produce en tiempo real a trav\u00e9s del TPV Virtual\/Paypal una vez se haya comprobado que los datos proporcionados son correctos.<\/span>\u00a0<br \/><span data-contrast=\"none\">El Centro Est\u00e9tico Arturo Soria, en adelante CEAS, garantiza que tratar\u00e1 con total seguridad y confidencialidad los datos correspondientes al medio de pago utilizado y que la informaci\u00f3n sensible se transmiten de forma encriptada SSL.<\/span>\u00a0<br \/><span data-contrast=\"none\">El cifrado SSL garantiza el secreto en la comunicaci\u00f3n a trav\u00e9s de un di\u00e1logo con claves de cifrado.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:375}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Las plataformas de pago utilizadas en la web y la propia empresa tiene adoptadas medidas y controles de prevenci\u00f3n del fraude.<\/span>\u00a0<br \/><span data-contrast=\"none\">Estos controles consisten en el an\u00e1lisis de las caracter\u00edsticas de los pedidos y la forma de uso del medio de pago.<\/span>\u00a0<br \/><span data-contrast=\"none\">En ocasiones, con el fin de garantizar que no se trata de una operaci\u00f3n fraudulenta CEAS le puede exigir que complete cierta informaci\u00f3n o que facilite otros datos complementarios.<\/span>\u00a0<br \/><span data-contrast=\"none\">La empresa se reserva el derecho de cancelar o anular el pedido si se detecta fraude o se evita dar informaci\u00f3n adicional para comprobar la autenticidad del pedido.<\/span>\u00a0<br \/><span data-contrast=\"none\">Debido a la casu\u00edstica del proceso no podemos garantizar que algunos pedidos se cancelen de forma incorrecta por lo cual nuestro departamento de Atenci\u00f3n al cliente tratar\u00e1 de atender su pedido a la mayor brevedad.<\/span>\u00a0<br \/><span data-contrast=\"none\">Adicionalmente CEAS no controla ni es responsable de los perjuicios que puedan ocasionar la aplicaci\u00f3n de las pol\u00edticas o medidas antifraude que tengan aprobadas los distintos proveedores o emisores de medios pago.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:375}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Para m\u00e1s informaci\u00f3n sobre los proveedores y m\u00e9todos de pago utilizados en la web puede consultar el siguiente enlace\u00a0<\/span><a href=\"http:\/\/www.redsys.es\/\"><span data-contrast=\"none\">http:\/\/www.redsys.es\/<\/span><\/a><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:375}\">\u00a0<\/span><\/p><p aria-level=\"5\"><b><span data-contrast=\"none\">Facturaci\u00f3n<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">En caso de necesitar una factura, p\u00f3ngase en contacto con nuestro servicio de atenci\u00f3n al cliente por email\u00a0<\/span><span data-contrast=\"none\">info@centrosdotorvalle.es<\/span>\u00a0<span data-contrast=\"none\">o por tel\u00e9fono en el +34\u00a0<\/span><span data-contrast=\"none\">926410351<\/span><span data-contrast=\"none\">.<\/span>\u00a0<br \/><span data-contrast=\"none\">El horario de atenci\u00f3n al cliente es de lunes a viernes de 10 a 14 horas y de 17 a 20 horas.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:375}\">\u00a0<\/span><\/p><p aria-level=\"4\"><b><span data-contrast=\"none\">DEVOLUCIONES<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p aria-level=\"5\"><b><span data-contrast=\"none\">Plazo de devoluci\u00f3n<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Dispones de 14 d\u00edas naturales desde la recepci\u00f3n de tu pedido para realizar una devoluci\u00f3n o cambio de forma gratuita tanto en tienda como online. El producto debe estar en las mismas condiciones en las que lo recibiste, sin aparentes signos de uso, sin haber sido abierto y en su embalaje original. No podremos devolver ning\u00fan art\u00edculo que no est\u00e9 en perfecto estado.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:375}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Puedes elegir una de las siguientes opciones de devoluci\u00f3n:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:375}\">\u00a0<\/span><\/p><p aria-level=\"5\"><b><span data-contrast=\"none\">Devoluci\u00f3n en tienda<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">En la tienda f\u00edsica, Centros Dotorvalle, situado en la\u00a0<\/span><span data-contrast=\"none\">Calle Morer\u00eda n\u00ba1 1 D 13002 Ciudad Real<\/span><span data-contrast=\"none\">. Para realizar la devoluci\u00f3n es imprescindible presentar la factura o email de confirmaci\u00f3n.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:375}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">Devoluci\u00f3n por correo<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:375}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Para realizar una devoluci\u00f3n por correo, contacta con el servicio de atenci\u00f3n al cliente en el\u00a0<\/span><span data-contrast=\"none\">926410351<\/span><span data-contrast=\"none\">\u00a0o en\u00a0<\/span><span data-contrast=\"none\">info@centrosdotorvalle.es<\/span><span data-contrast=\"none\">\u00a0solicitando la devoluci\u00f3n de tu pedido. RECUERDA que el plazo m\u00e1ximo para solicitar una devoluci\u00f3n es de 14 d\u00edas naturales.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:375}\">\u00a0<\/span><\/p><p aria-level=\"5\"><b><span data-contrast=\"none\">Reembolso<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">El tiempo de tramitaci\u00f3n de una devoluci\u00f3n es de aproximadamente 15 d\u00edas laborables. Este per\u00edodo puede ser superior en navidades o \u00e9pocas de rebajas.<\/span>\u00a0<br \/><span data-contrast=\"none\">El reembolso de los art\u00edculos devueltos se har\u00e1 en la misma forma de pago en la que hayan sido abonados.<\/span>\u00a0<br \/><span data-contrast=\"none\">No ser\u00e1n reembolsados los gastos de env\u00edo, ni ning\u00fan otro gasto o servicio relacionado con el pedido.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:375}\">\u00a0<\/span><\/p><p aria-level=\"5\"><b><span data-contrast=\"none\">Condiciones de devoluci\u00f3n<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Para poder aprobar una devoluci\u00f3n los art\u00edculos tienen que estar en perfecto estado, no haber sido utilizado y conservar el embalaje original. S\u00f3lo es posible tramitar devoluciones de productos adquiridos en la tienda online.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:300,&quot;335559740&quot;:375}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ENVIOS\u00a0 Precio y plazo de entrega\u00a0 Los gastos de env\u00edo son gratuitos en la pen\u00ednsula para compras con un importe superior a 39\u20ac. Los env\u00edos a las Islas Baleares y Canarias, Ceuta y Melilla tienen un coste de 5\u20ac. Para pedidos con un importe inferior a 39\u20ac se aplican los gastos de env\u00edo est\u00e1ndar:\u00a0 Peninsula: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-610","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edtica de Env\u00edos y Devoluciones - Centrosdotorvalle<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/centrosdotorvalle.es\/?page_id=610\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Env\u00edos y Devoluciones - Centrosdotorvalle\" \/>\n<meta property=\"og:description\" content=\"ENVIOS\u00a0 Precio y plazo de entrega\u00a0 Los gastos de env\u00edo son gratuitos en la pen\u00ednsula para compras con un importe superior a 39\u20ac. Los env\u00edos a las Islas Baleares y Canarias, Ceuta y Melilla tienen un coste de 5\u20ac. 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